Privacy Policy

Ops365 is an operations platform for internet, cable, and telecom operators. This policy explains what information we collect, why we collect it, who we share it with, and the choices available to you. It applies to the Ops365 platform and this marketing site together.

1. Two kinds of data we handle

Ops365 is a business-to-business platform used by operators, so we handle two distinct categories of personal data:

• Operator account data — the business and staff information of the operator company itself (admin/employee logins, contact details, business profile). We are the data controller for this information.
• Operator's customer data — the names, addresses, phone numbers, service plans, and billing history of the operator's own end customers, entered by the operator to run their business. This data belongs to the operator, and we process it strictly on the operator's behalf, as their data processor, solely to provide the platform's features (complaint tracking, billing, field service, etc.) back to them.

2. Information we collect

Account information. Business name, staff names, email addresses, phone numbers, and login credentials (passwords are stored as a one-way hash, never in plain text).

Operational data entered by an operator. Customer records, complaints, bill/payment records, field-team location data collected during active work hours for GPS tracking, leads, and payroll records — all entered and controlled by the operator using the platform.

Payment information. Where an operator enables online bill payment for their own customers, card/UPI/netbanking details are collected and processed directly by our payment partners (Razorpay and/or Cashfree) — Ops365 never receives or stores full card numbers or bank credentials. Gateway credentials an operator configures are encrypted at rest.

Usage and log data. Our servers automatically log technical information such as IP address, browser type, and request timestamps, used for security, debugging, and abuse prevention.

Local storage. The platform stores your login session and interface preferences in your browser's local storage. This marketing site remembers your chosen language the same way.

3. How we use information

• To operate the platform's features for the operator that entered the data;
• To process online bill payments where enabled, and maintain the resulting transaction records;
• To send service-related communications (for example, a support reply);
• To detect, investigate, and prevent fraud, abuse, or security incidents;
• To improve the product from aggregate, non-identifying usage patterns.

4. Who we share information with

We do not sell personal information or an operator's customer data to anyone. We share information only where necessary to run the service:

• Razorpay / Cashfree — to process online bill payments, only where an operator has enabled one.
• Infrastructure providers — our hosting and communication providers (including SMS/WhatsApp providers used for operator-configured notifications), who process data solely to keep the platform running.
• Legal requirements — if required to by law, regulation, or a valid legal process.

Every operator's data is isolated from every other operator's. Our own platform-oversight ("superuser") login exists strictly for customer support and abuse investigation, and cannot edit, delete, or export tenant data.

5. Data retention

We retain operational data for as long as an operator's account is active. Several records (complaints, inventory items) support a soft-delete: removing them hides them from normal views immediately, while the underlying record is retained for audit-trail integrity — the same practice many operations platforms use to keep numbering sequences and historical reports reliable. An operator that wants their account and its data permanently removed can contact us to request that.

6. Data security

Passwords are hashed, never stored in plain text. Payment-gateway credentials and other sensitive configuration are encrypted at rest. All traffic is served over HTTPS. Access to production data is restricted to the operating team and logged.

7. Your rights

An operator can access, correct, or export most of the data they've entered directly within the platform. An individual whose data was entered by an operator (their internet/cable customer, for instance) should first contact that operator, who controls the record — we support requests routed to us via the operator, or directly where the operator can't be reached.

8. Children's privacy

Ops365 is a business tool and is not directed at, or knowingly used by, individuals under 18.

9. International use

Ops365 is operated from, and its data is hosted in, India.

10. Changes to this policy

We may update this policy as the product changes. We'll update the "Last updated" date above when we do.

11. Contact us

Questions about this policy can be sent to hello@ops365.in.