Refund Policy

This policy covers subscription fees an operator pays us for use of the Ops365 platform, under a service agreement or order confirmation. It does not cover payments an operator's own customers make to that operator through the platform's online bill payment feature — those are a billing relationship between the operator and their customer, governed by the operator's own policies, not this one.

1. General policy

Once a subscription payment has been successfully processed, it is final and non-refundable, including for a billing period that's already begun. Canceling or downgrading partway through a paid period does not entitle you to a prorated refund for the remaining time, unless your specific service agreement with us states otherwise.

2. The one exception: billing errors

If you were charged in error — a duplicate charge, or an amount that doesn't match your agreed plan — we will investigate and, where the error is confirmed, issue a full refund for the incorrect charge.

3. How to request a refund for a billing error

Email hello@ops365.in with your operator account name, the date and amount of the charge, your payment or invoice reference, and a short description of the issue.

4. How refunds are processed

We aim to review a reported billing error within 5 business days. An approved refund is issued back to your original payment method, typically within 5–7 business days, depending on your bank.

5. Contact us

For anything not covered above, reach us at hello@ops365.in. See also our Terms & Conditions for how billing itself works.